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A Quick Summary

Your data matters, and we keep things simple and respectful.
We only collect what we need to process your order and improve your experience
Your details are never sold or shared unnecessarily
We use your information to fulfil orders, provide support, and, if you opt in, send useful emails
Our emails are managed through Klaviyo, and you can unsubscribe at any time
We use cookies to help the website run smoothly and understand how it’s used
Your files and personal information are handled securely
You’re always in control, you can request access, changes, or deletion of your data at any time
If you ever have questions, just get in touch, we’re here to help.

“Full Privacy Policy details are outlined below.”

1. Introduction

Trade Canvas Print Ltd is committed to protecting your personal data and respecting your privacy.

This Privacy Policy explains how we collect, use, and store your information when you use our website, place an order, or interact with us.

We comply with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

2. Who We Are

Trade Canvas Print Ltd
The Hall, Ryelands Lane, Kilgetty, SA68 0UY
Company Number: 08000673

Email: studio@tradecanvasprint.co.uk
Telephone: 07415 939239

We are the data controller responsible for your personal data.

3. What Data We Collect

We may collect and process the following information:

Information you provide:

  • Name
  • Email address
  • Phone number
  • Billing and delivery address
  • Order details
  • Uploaded image files

Automatically collected data:

  • IP address
  • Browser type and device
  • Website usage data (via cookies and analytics tools)

4. How We Use Your Data

We use your data to:

  • Process and fulfil orders
  • Communicate with you about your order
  • Provide customer support
  • Improve our website and services
  • Send marketing emails (where you have opted in)

We will only use your data where we have a lawful basis to do so.

5. Lawful Basis for Processing

Under UK GDPR, we rely on:

  • Contract – to fulfil your order
  • Legal obligation – for accounting and tax records
  • Legitimate interest – to improve services and prevent fraud
  • Consent – for marketing communications

6. Email Marketing (Klaviyo)

If you sign up to our emails, we use Klaviyo to manage our communications.

This means:

  • Your name and email address are stored securely within Klaviyo
  • We may track email opens, clicks, and engagement to improve our content
  • You will only receive marketing emails if you have opted in

You can unsubscribe at any time using the link in any email.

7. Sharing Your Data

We only share your data where necessary, including:

  • Payment providers (e.g. Stripe, PayPal)
  • Courier services (for delivery)
  • IT and website providers
  • Email marketing platforms (Klaviyo)

All third parties are required to respect your data and comply with GDPR.

We do not sell your personal data.

8. International Data Transfers

Some of our service providers (including Klaviyo) may store data outside the UK.

Where this happens, we ensure appropriate safeguards are in place, such as:

  • UK-approved standard contractual clauses
  • Secure data processing agreements

9. Data Retention

We only keep your data for as long as necessary:

  • Order and financial data: up to 6 years (legal requirement)
  • Marketing data: until you unsubscribe
  • Customer service records: as needed for support

10. Your Rights

Under UK GDPR, you have the right to:

  • Access your personal data
  • Correct inaccurate data
  • Request deletion of your data
  • Restrict or object to processing
  • Withdraw consent for marketing at any time
  • Lodge a complaint with the Information Commissioner’s Office

To exercise your rights, contact us at: studio@tradecanvasprint.co.uk

11. Cookies

We use cookies to improve your experience and understand how our website is used.

What are cookies?

Cookies are small text files stored on your device when you visit a website.

Types of cookies we use:

  • Essential cookies – required for website functionality
  • Analytics cookies – help us understand usage (e.g. Google Analytics)
  • Marketing cookies – used for email and advertising tracking

Managing cookies

You can:

  • Accept or reject cookies via our cookie banner
  • Adjust your browser settings to block cookies

12. Website Tracking and Analytics

We may use analytics tools to understand how visitors use our website.

This includes:

  • Pages visited
  • Time spent on site
  • Interaction behaviour

This helps us improve performance and user experience.

13. Data Security

We take appropriate technical and organisational measures to protect your data, including:

  • Secure servers and encryption
  • Access controls
  • Trusted third-party providers

14. Third-Party Links

Our website may contain links to external websites.

We are not responsible for their privacy practices, and you should review their policies separately.

15. Changes to This Policy

We may update this Privacy Policy from time to time.

The latest version will always be available on our website.

16. Contact

If you have any questions about this Privacy Policy or your data, contact:

Trade Canvas Print Ltd
Email: studio@tradecanvasprint.co.uk
Telephone: 07415 939239